Meet the team behind Heave
Read a letter from Alex Kraft, Heave Founder & CEO — about our team’s commitment to provide equipment owners with technology that helps them #DefeatDowntime.
Our team
Zack Gildenzoph
Vice President
Rebekah Furstenfeld
Account Executive
Lori Brown
Account Executive
Drew Kiggen
Account Executive
Alex Akers
Account Executive
Brandon Waugh
Account Executive
Brenden Wolinski
Account Executive
Benjamin Billings
Account Executive
Matthew Thomas
Sales Development
Aaren Moore
Dir. of Technician Operations
Robert Gray
Dir. of Technician Relations
Jessica Marinoff
Service Manager
Brandy Bland
Customer Success Manager
Carly Eckley
Customer Success Manager
Lacey Ackerman
Dir. of Customer Success
Katie Lusnia
Marketing Manager
Aeron Glemann
Head of Engineering
Ying Chen
Senior Product Designer
Scott Mulderig
Staff Product Engineer
Aliyar Taravati
Senior Product Engineer
Noah Gelwan
Senior Platform Engineer
Sue Carlberg
Staff Accountant
Jazz Catovic
Staff Accountant
Join the team
Heave is expanding nationwide — and so is our team. We’re looking for driven, talented people to help us meet growing demand. Explore our open roles below and click apply to send us your resume at jobs@heaveapp.com. Be sure to tell us why we would be crazy not to hire you!
Own and optimize the systems, data, and processes that power Heave’s revenue engine — driving pipeline performance, CRM excellence, and real-time insights that enable faster, smarter growth. This high-impact role partners directly with sales leadership to build scalable go-to-market infrastructure and help redefine how a modern field service marketplace scales.
The Customer Success Manager ensures every Heave customer experience runs smoothly from start to finish—handling onboarding, communication, and support to keep contractors, fleets, and technicians satisfied and successful on the platform.
Build the backbone of Heave’s platform. From web and mobile features to APIs and real-time updates, your work powers technician discovery, scheduling, and communication that keep construction projects moving.
Drive Heave’s growth by building strong relationships with contractors and fleet managers. You’ll manage the full sales cycle — from outreach and discovery to closing deals and onboarding new customers — while collaborating with our operations and customer success teams to ensure a seamless customer experience.
Our values
Innovation
We stay ahead of the curve by relentlessly evolving our platform—integrating cutting-edge technologies and user-driven features that keep your operations moving forward.
Integrity
We lead with honesty and transparency, fostering lasting trust with our customers, partners, and team. No surprises—just clear communication and dependable service.
Excellence
We’re committed to delivering top-tier service and technology—and we never stop improving. Every update, every interaction, and every repair reflects our dedication to raising the standard.
Transparency
Heave keeps you in the loop at every step—from clear upfront pricing to real-time job updates. No hidden fees, no guesswork—just honest, reliable service you can trust.
Customer-Centricity
Everything we build is shaped by our customers’ needs. We listen, adapt, and deliver solutions that keep their operations moving—faster, smarter, and with less downtime.
Collaboration
We believe the best results come from strong collaboration—within our team and with the contractors we serve. Together, we solve problems faster, smarter, and with lasting impact.
Frequently Asked Questions
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Let's say you have a CAT 336 excavator that just went down. Normally, you would call the dealer and ask when you could get a technician. What if you went to a website and could view multiple, insured, and trained heavy equipment technicians close to you and pick who you want to service your machine? That's Heave. That's what we do every day.
Our technicians specialize in a wide range of repairs on earthmoving equipment like excavators, bulldozers, and loaders from brands like CAT, John Deere, and Komatsu. (Our techs have serviced 100+ brands!) Typical repairs include DEF/regen issues, hydraulic and electrical repairs, PM service, welding/line boring, and more.
Our customers include large contractors in industries like utilities, heavy civil construction, excavation, and site preparation who own fleets of 100+ machines who are frustrated by OEM/dealer service response times in their service areas. We also work with national rental companies and even some dealerships.
Our core markets are FL, TX, TN, GA, NC, LA, OK, AL, OH, IN, IL, and PA. However, we have technicians in 44 states and are rapidly expanding to become the nationwide service provider for all equipment brands.
If you do, you assume the liability. If that technician is injured on your job site, you are exposed. Health insurance does not cover workplace injuries.
This is not theoretical. It’s expensive. We’ve seen six-figure claims.
When you book directly, you’re relying solely on the tech’s individual policy.
When you book through Heave, the job is backed by:
- Workers’ Compensation
- Commercial Auto Liability
- General Liability
- Umbrella / Excess Liability
You want Heave’s protection layer behind the work.
Know the risk you’re taking on.
Direct booking = direct liability
Heave booking = protection behind the job
It's easy! Download the Heave mobile app or go to https://app.heaveapp.com/ to order service online. Once you have created an account or signed in, order service by setting the location of the machine, selecting the machine's make/model, describe the machine's issue, and booking a technician.
Once you submit a request, you'll see profiles of available technicians in your area. You can review their experience, qualifications, skills, customer ratings and reviews, hourly rates and other fees, availability, and more. It is up to you who you choose--and why!
Yes! Once you book a technician you can use the in-app chat to communicate, ask questions, and get real-time updates on the job's progress.
No! There are no subscription costs or hidden fees. We just invoice you per job. You only pay when a service has been completed.
Our technicians are experienced, independent professionals who own their own service trucks, tools, and software. Many are former OEM/dealer technicians who have chosen the independence of running their own businesses.
We require technicians to have their own service truck, tools and diagnostic software, and a minimum of $1 million in general liability insurance. In addition, technicians go through an onboarding process where we gain an understanding of their skill levels across multiple disciplines.
They are independent contractors, which means they have the flexibility to set their own schedules and manage their own businesses within the Heave network.
After a job is completed through Heave, we send a single invoice to the customer with net 30-day payment terms. The amount due includes the technician’s rate and any applicable fees, all shown upfront at the time of booking—our 22% service markup is already built in. No matter how many technicians you book through the app, Heave remains your sole vendor.
We can handle third-party warranty work, but not OEM warranties at this time.
Many of our customers order parts from their local dealer on their account as usual. Or, upon request, Heave can buy the parts for a small markup.
Your satisfaction is guaranteed with Heave. Your first job comes with a 100% money-back guarantee if you’re not 100% satisfied, so you can try us with complete confidence. After that, you're covered by our 500-hour or 90-day warranty. We also have dedicated Account Executives in our core markets to ensure customer satisfaction.
