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Alex Kraft, Founder & CEO
Alex Kraft · Founder & CEO

Meet the team behind Heave.

A letter from our Founder & CEO on our team’s commitment to helping contractors #DefeatDowntime.

Read Alex’s letter →
Heave technicians available

Dealer service is broken. So we built something different.

Dealers are built to sell machines — service comes last, and the best mechanics have already gone independent. Heave connects you straight to them: vetted, insured, same-day.

“We never tell customers we’re ‘better’ than the dealer. We’re different — built on speed, transparency, and customer alignment.”

Alex KraftFounder & CEO

Meet the team

Sales

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Zack Gildenzoph

Vice President

All Territories
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Rebekah Furstenfeld

Account Executive

TX, GA
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Brenden Wolinski

Account Executive

OH, IN, IL, PA
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Benjamin Billings

Account Executive

OK, LA, AL, TN

Customer Success

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Lacey Ackerman

Dir. of Operations

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Brandy Bland

Customer Success Manager

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Carly Eckley

Customer Success Manager

Technician Operations

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Aaren Moore

Dir. of Tech Operations

Robert Gray

Robert Gray

Dir. of Tech Relations

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Jessica Marinoff

Service Manager

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Marcus Rempel

Service Manager

Marketing

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Katie Lusnia

Dir. of Marketing

Product & Engineering

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Aeron Glemann

Head of Engineering

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Ying Chen

Senior Product Designer

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Scott Mulderig

Staff Product Engineer

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Aliyar Taravati

Senior Product Engineer

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Matt Rabe

Senior Product Engineer

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Noah Gelwan

Senior Platform Engineer

Finance

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Sue Carlberg

Staff Accountant

Frequently asked questions

What is Heave?

Heave is on-demand field service for heavy equipment. Post a downed machine, choose a vetted independent mechanic nearby, and get same-day repair — no dealer runaround.

What equipment and repairs do you cover?

225+ brands across earthmoving, loading, lifting, trucks, concrete & paving, and power generation. Common work includes hydraulics, engine & DEF/regen, electrical, PM service, welding and line boring.

Who is Heave for?

Contractors in utilities, heavy civil, excavation and site prep, national rental companies, and dealers — anyone running heavy equipment that can’t afford to sit idle.

Why not just call a mechanic directly?

Booking direct leaves you exposed on liability and chasing dealer callbacks. Heave gives you vetted techs, upfront pricing, full insurance coverage, and a warranty behind every job.

Which markets do you serve?

Core markets span FL, TX, TN, GA, NC, LA, OK, AL, OH, IN, IL and PA, with technicians in 44 states and growing.

How do I request service?

Open the app, drop a pin at the job site, pick the make & model, and describe the issue. You’ll see available technicians within minutes.

How do I choose a technician?

You see nearby techs with their experience, brands serviced, hourly rate, and real customer ratings — then you decide who rolls up to the job.

Can I message my technician?

Yes. In-app chat keeps you updated through the whole job, so you can track progress without leaving the office.

Where do your technicians come from?

Independent, experienced diesel mechanics — many ex-OEM and dealer techs — who own their trucks, tools and diagnostic software.

How are technicians vetted?

Every tech is screened for experience and credentials and carries $1M+ liability coverage before taking jobs on the platform.

How does payment work?

Heave invoices you per completed job on Net-30, with the service markup shown upfront. No subscriptions, no surprises.

What if the repair needs follow-up?

Completed work is backed by a 500-hour / 90-day warranty, plus a 100% money-back guarantee on your first job.