Heave Founder & CEO — Alex Kraft

Read about our team’s commitment to provide everyone on our platform with the technology that can help them defeat downtime.

Alex Headshot

We're on a mission to become the nationwide heavy equipment service producer for ALL brands.

Meet the Team

Heave is committed to provided a seamless user experience. Our team, strategically located across key markets, is dedicated to ensuring customer satisfaction.

Zack Gildenzoph

Zack Gildenzoph

VP of Sales

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All Territories
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(720) 837- 0154
Brandon Waugh

Brandon Waugh

Account Executive

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NC
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(704) 807-9585
Alex Akers

Alex Akers

Account Executive

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FL
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(813) 550-4472
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Kelly Lynch

Kelly Lynch

Account Executive

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TN
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(615) 495-5775
Rebekah Furstenfeld

Rebekah Furstenfeld

Account Executive

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North & West TX
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(972) 268-0324
Lori Brown

Lori Brown

Account Executive

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South & East TX
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(409) 300-8324
Bailey Balter

Bailey Balter

Account Executive

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GA
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(770) 355-8043
Andrew Kiggen

Andrew Kiggen

Sales Development Representative

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FL & NC
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(407) 725-4933
Aaren Moore

Aaren Moore

Sales Development Representative

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TN & TX
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(945) 323-4043
Matthew Thomas

Matthew Thomas

Sales Development Representative

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TX & GA
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(713) 623-3009
Brandy Bland

Brandy Bland

Customer Success Manager

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FL & NC
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(404) 372-8442
Lacey Ackerman

Lacey Ackerman

Customer Success Manager

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TX, TN & GA
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(813) 215-8768

Guiding Principles at Heave

Innovation

We strive to stay ahead of the curve, continuously enhancing our platform with the latest technologies and features.

Integrity

We operate with honesty and transparency, building trust with our customers, partners, and employees.

Excellence

We are committed to delivering high-quality products and services, constantly seeking ways to improve and excel.

Customer-Centricity

Our customers are at the heart of everything we do. We are dedicated to understanding their needs.

Collaboration

We believe in the power of teamwork, both within our organization and with our app users, to achieve the best outcomes.

Fast Facts

Heave has achieved several significant milestones with our product and the service we are able to provide.

Communication Screen
24 hrs
Avg. time for service to be complete
as of Sept. 1, 2024
10 mins
Avg. time to see technician availability
as of Sept. 1, 2024
Alert Technicians Screen
Select Your Equipment Screen in the Heave App
80+ brands
Brands serviced using Heave
as of Sept. 1, 2024

Frequently Asked Qs

What brands do Heave technicians service?

The majority of our requests are on earthmoving equipment like CAT, John Deere, and Komatsu. We've repaired over 80 brands. If you have it - we can fix it.

What repairs can Heave technicians do?

We get daily field calls: def/regen issues, hydraulic/electrical issues, leaks, pins and bushings, PMs, etc. We also get line boring and welding requests.

How are Heave technicians vetted?

All technicians who join the Heave network are thoroughly vetted. They must have valid liability insurance, have the necessary diagnostic software, and pass our online technician assessment.

Does Heave cover warranty work for dealers?

Heave can handle third-party warranty, not OEM warranty.

How does payment work?

The technician invoices us, and we invoice the customer with a 15% markup.

How is rework handled?

Technicians warranty their work as part of our terms of service. We also have Account Executives in our core markets whose primary focus is customer satisfaction.

Still Have Questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.