What is Heave Tech and how does it work?
Heave Tech is a mobile app that empowers independent heavy equipment technicians like you. It connects you with customers needing on-demand field service repairs, allowing you to set your own rates, manage your schedule, and get paid quickly.
What is required to be a tech in the network?
We require technicians in our network to have their own service truck, tools and diagnostic software, and a minimum of $1 million in general liability insurance. In addition, technicians go through an onboarding process where we gain an understanding of their skill levels across multiple disciplines.
Who are Heave's typical customers?
Our customers include large contractors in industries like utilities, heavy civil construction, excavation, and site preparation who own fleets of 100+ machines who are frustrated by OEM/dealer service response times in their service areas. We also work with national rental companies and even some dealerships.
What markets is Heave active in?
We have technicians in almost every state, and are rapidly expanding to become the nationwide service provider for all equipment brands.
Is there a subscription fee?
No, there are no subscription fees to use the Heave platform. We are NOT a job board. We are a technician focused company.
Are technicians in the network Heave employees or independent contractors?
Heave technicians are independent contractors, not employees. This means you'll be working as a 1099 contractor and responsible for your own taxes and benefits. You have the freedom and flexibility to set your own schedule, choose the jobs you want to take, and manage your own business within the Heave network.
I saw a service request but I have questions, what should I do?
If you have questions about a service request before accepting it, you can contact our support team through the app or by calling (727) 228-1989. We're happy to help clarify any details.
How do customers choose the tech they want?
Customers see a list of available techs in their area who can handle their service request. They can view your profile, including your experience, qualifications, customer ratings/reviews, hourly rates and other fees, and more to help them make their decision. Some customers choose based on who is available first, some decide based on rates, it is up to the customer.
I don't see the names of contractors. Why?
We don't show the name of the contractor requesting service until you have completed 20 jobs through our app.
Can I talk to the customer directly?
Yes, through the app you can communicate with the customer.
How do parts work?
Many of our customers order parts from their local dealer on their account as usual. Or, upon customer request, Heave can buy the parts for a small markup.
How much do we get paid?
That depends on your hourly rate and other fees and how much work you do through our app. We don't take anything from technicians. You set your rate, we add a 22% markup on top. The average hourly rate of technicians on our platform is $150/hr.
How/when do we get paid?
You invoice us after the job, we invoice the customer. We pay technicians Net 15 days or sooner.
What are the payment options?
Standard Payment: Net 15 terms
Direct Deposit: Earnings deposited directly into your account
What happens if the customer doesn't pay?
You're still guaranteed to get paid! We assume the risk of non-payment from the customer. You'll be paid for completed work regardless of whether the customer pays us.