How Burgess saved $500,000 on service in 2023 using Heave


Meet Ben Burgess

Ben is committed to leading Burgess Civil into the next era of construction development in Central Florida. His 10+ years of civil construction experience in project management, estimating, and operations make Burgess Civil one of the top civil contracting firms in Florida.

Why Burgess Civil switched to Heave for service

Long Wait Times
Downtime is a killer. What's even worse is when you have no idea when the next available dealer technician is coming. Heave gives Burgess Civil immediate technician options.
Inconsistent Quality
There's a saying, "You don't get the best dealer technician- you get the next available." The Heave app lets Burgess Civil choose the technician they want for every job.
Insane Invoices
Burgess Civil was tired of paying tens of thousands of dollars for service calls on machines that were still broken and invoices with no clear breakdown of what they paid for.

“The quickness of getting someone on site and the availability of the technicians has been top notch so far… Heave technicians have good diagnostic skills and they do great work."

- Carlos Detres
Burgess Civil Fleet Manager

Raising the bar on field service

Service for All Brands
We have qualified technicians for every brand. It's common for a Heave tech to fix multiple brands on one service call.
Transparent Invoices
See technician's estimated fees upfront. Heave invoices show labor hours worked so you know what you're paying for.
Technician Choice
Choose a technician based on availability, hourly rate, reviews, etc. Only Heave gives you the power of choice.
Direct Communication
Chat directly with your technician and get job status updates in real time.
Quality Service Guarantee
All Heave technicians will stand-by their work with a satisfaction guarantee or your money back.
Technician Ratings
Heave encourages you to rate and review a technician after they complete a job.